5-Star Hotels in Nevada, United States

"Checked into Wynn Las Vegas! This was hands down the best hotel I stayed at during my West Coast trip, and also the best value for money, bar none! First off, the location is fantastic – really close to the Sphere. We even had a room with a floor-to-ceiling window looking directly at it. I specifically requested this at check-in, and surprisingly, they happily granted us a room with an amazing view without even asking for a tip! The service was top-notch. The breakfast buffet isn't just a simple breakfast; it's more like a brunch and you can eat until 1 PM. The variety at the buffet was incredible, you could literally eat till you burst, and one meal easily covers you for the whole day. All this, and the room rate including breakfast was only a little over 1000 [yuan/currency unit – assuming RMB here]. The value is unbeatable. Highly recommend staying here!"

"Last time staying here. Hotel is clearly showing its wear, but more than anything it was quality of service related to the free hotel parking offered as part of Trip.com package. First failure was ehn I checked in, and they said I didn't qualify for free parking. Even though it was clearly part of pacakge. Second failure was being given a code that was expired Third was being told I should resolve with their third party directly (even though it was their responsibility) Fourth was being told (after I asked Trip to support) by Hilton staff ”They would take care of it” and ensure I wasn't charged. Fifth fail point was being charged TWICE, and then being told I should contact the vendor myself to resolve. They offered no compensation, or apologies, and can only imagine how frequent this must happen with other ”offers” that are included. IF there was one bright spot, it was Trip as they tried to resolve, and compensated me in Trip Points, when it was clear Hilton would not take responsibility for their failures. Thanks Trip. Goodbye Hilton Vegas... there are much better options for the same price point... and a LOT less hassle."

"Checking in took a long time due to long queues. There was no complimentary bottled water in the room. Although check-out can be done via mobile, I imagine it would be difficult for older guests. I was in a rush to catch my flight and asked the information desk for help, but the person couldn't understand English and seemed even more impatient than I was. Frustrated, I resorted to ChatGPT and learned that in the US, you can often do an online check-out without needing a physical card. It would be perfect if they had a Chinese-speaking staff member at the front desk. The room's elevator is quite far from the front desk, and you have to take an elevator marked 'SPA' to get there. It's best to ask a staff member for directions, as the signage isn't very clear."

"Upon check-in, I didn't have any cash and the ATM nearby charged a $12 fee, so I couldn't tip. As a result, I was assigned a terrible room. They're very strict about charges; you can't even touch anything in the mini-bar or on the TV stand without being charged, and the prices are much higher than regular stores. Since the mini-bar was completely full, we couldn't even use the fridge for our own items. The hotel doesn't have a self-service laundry, only a laundry service. The pool is open to the public, and when we went, only one very crowded section was open. However, the gym was excellent. There's also a spa that offers free massages, but it costs $90 for entry on weekdays and $120 on weekends. Overall, a lot of things come with extra charges, and this resort fee is definitely not worth it."

"The front desk of the hotel is in an inconspicuous and small place in the Caesars Palace. There is a cigar bar next to it. The smog is filled and we don’t feel good with our children. With the 4-year-old Vain aircraft delay, check in at 11 o'clock in the evening, the hotel front desk said that we have to wait 15-20 minutes, because the hotel manager needs to go to our room to check whether the cleaning of the room has been completed. I was shocked when I heard it. Isn't this work done in the afternoon before the guests stay? It was close to the early morning! During the check-in period, other guests checked in and got the room card. I asked again, the indifference of the front desk indicated that the other party was staying in a superior suite. I was just a common room, and the attitude was very bad. I immediately called Ctrip, the front desk saw me call Ctrip, and then called the manager to urge. I asked the front desk to let the manager contact me. The front desk said that the manager could not go to the guest room. If you want to see the manager, he would be in the lobby. I said, please ask the manager to call me. After half an hour after entering the room, I did not receive a call from the manager. Instead, Ctrip made a phone call to follow up and said that the hotel had set up a ”free upgrade” for me. I said that I didn't see any upgrades. Later, Ctrip followed up. The hotel said that the room type was not upgraded but arranged a room with a better view. I am really huh, huh, because the curtains are the opposite room, the sense of sight is strong, it is impossible to open the curtains, do not mention any landscape. I took the initiative to call the front desk and ask for a manager. The customer service said that I would tell you something, and then exempted one night of taxes and fees. It is still a mediocrable attitude. I asked the manager to call to apologize. The other party said, ”You still have to find a manager to do what you want, I have already given you.” Throughout the process, I never mentioned asking for compensation. It was the other party’s initiative to waive the one-night tax, as if I contacted the manager to figure out their cheapness. I flew with the baby for 15 hours to the United States, showing him more than 40 US dollars in taxes and fees? ! The attitude is as bad as it seems to be ours. Later, the manager finally called, the background was very noisy, I don't know where he was calling. It’s a sigh of gas when I hear the manager’s phone call. The manager said, ”If you wait a little, we will give you a tax.” The implication is that I have gotten a little cheaper. The fault is not me, the compensation is also proposed by the hotel. Why can't I say sorry to the guests with kindness and sincerity? It is absolutely impossible to stay in this hotel again in the future."

"The cleanliness, facilities, and room comfort were excellent. However, we constantly had issues with the parking. It uses a QR code system for entry, which doesn't work if you don't have a US phone number. Even though we provided our license plate number four times, they never set up automatic entry at the gate. We got stuck trying to exit the garage and had to go back to the hotel. We ended up being late for an event at the Sphere that we had tickets for and had to pay extra for a taxi because we couldn't get out. They finally fixed it, but it was already our check-out day."