4-Star Hotels in Kanagawa Prefecture, Japan

I spent a wonderful night here during New Year's Eve. The waiter barely understands people and foreign languages, but he is friendly and good at communication. I booked a public bathroom first, but then I changed it to a private bath when there was room. My satisfaction improved a lot! The hotel is very close to Hakoyō-Yumoto Station, and the taxi cost was less than 1,000 yen. Later, we couldn't get a taxi and it was very comfortable for us to walk to the station for 15 minutes with our children🏳️🌈

We used this hotel for a birthday trip. We had requested a message plate when making the reservation, but it wasn't reflected in our request. However, when we inquired with the staff during dinner, they kindly accommodated our request, allowing us to create the surprise. I had always wanted to stay at Fufu, and this was my first time, and it was a wonderful experience. We've already talked about wanting to stay at other Fufu locations for each other's birthday trips in the future. Thank you for the wonderful hospitality.

Large resort in the scenic Hakone area with a pleasing garden view of Mt. Fuji. The Hotel Green Plaza Hakone can be reached from Odawara Station via a 50 minute bus ride up a winding mountain road. It has easy access to the Ropeway's Ubako stop, from which you can get to Lake Ashi and other tourist places. The hotel is not new, but its rooms are decent and quite large by local standards. It offers wedding services and has good amenities including a spa and public bath. While it's somewhat isolated from other shops and restaurants, guests can enjoy a sumptuous buffet style breakfast and dinner with an extensive choice of Japanese foods. The service when my wife and I were there was beyond reproach and we enjoyed our stay. Unfortunately, the Ropeway was a disappointment, since views were completely hidden by a thick fog. We did get some memorable views of Mt. Fuji rising out of the mist.

When traveling, it's always best to stay at a hotel! This one is conveniently located right next to JR Kawasaki Station, making getting around super easy. If you're flying in or out of Haneda Airport and using Keikyu Kawasaki Station, it's less than a ten-minute walk to the hotel. The area around the hotel is bustling with shops, including all the popular brands you'd expect, plus several electronics stores and underground food supermarkets. The hotel staff are incredibly warm and attentive, making for a very comfortable stay. The rooms themselves are quite spacious, clean, and tidy, offering complimentary bottled water and capsule coffee. On the desk, there's a welcome paper crane and an extra origami piece you can take home as a souvenir. The lobby on the first floor provides self-service amenities ranging from cleansing oil to toner, lotion, and even a face mask. Definitely plan your trip early to get a better deal on the hotel price!

Ryori-yaku (restaurant name), the hot springs in Hakone are unparalleled, but the food here really deserves mention. I've been to Ryori-yaku in Izu before, and compared to that, this one probably suits my taste better. It's not as sweet, so the food is refreshing and not cloying. The only downside is that the rooms are really small—every inch of space is precious!

The main reason to book this hotel is the magnificent view from the room. It is genuinely breathtaking, and waking up to such a view is an absolute pleasure. Unfortunately, that is where the positive aspects of my short stay at Kamakura Prince Hotel come to an end. The problems began the moment we checked in. We arrived a little after 5 p.m., only to discover that the swimming pool—the second reason I had booked this hotel in the first place—would be closing at 6 p.m. Unsurprisingly, we had no chance to use it that day. The next issue we encountered was the complete lack of even a basic command of English among the front desk staff. And yes, I am perfectly understanding when people do not speak English. However, there is one important exception: hotel employees whose job is to interact directly with international guests. Once we got to our room, it was clear that it had seen better days. The furnishings are beginning to show their age, although the room itself remains perfectly pleasant. And, of course, it is impossible to overlook the spectacular view of the ocean waves. The following morning, we decided to make another attempt at using the swimming pool. However, the staff tried to explain that we needed some sort of tickets to enter the pool—even though access was included in the room rate. This was the first time anyone had mentioned these tickets to us. After about five minutes of confusion, we were eventually allowed in, only to discover that the pool was freezing cold. Unsurprisingly, after swimming a couple of laps, we got out. As a final touch, the hotel also gently reminded guests that slippers were not to be worn around the property and that tattoos should remain covered at all times. While I understand and respect that these are the hotel’s policies, they certainly added to the rather rigid atmosphere of the stay. During check-out, the front desk staff did not ask how our stay had been. Instead, the entire farewell consisted of the remarkably concise: “No extra pay, goodbye.” A little on the dry side.

Appreciated the drinks bar area and the self-service amenities. Room key is heavy and traditional and a bit of a hassle to have to talk to the front desk everytime coming in and out of the hotel but overall everyone was nice.

During our recent stay at Yumoto Fujiya Hotel, we found the location to be very convenient, making it easy to explore the beautiful surroundings of Hakone. The room we stayed in was clean and well-maintained, which contributed positively to our overall comfort. While most of the staff were generally polite, we felt that there was room for improvement in terms of warmth and friendliness, particularly from the reception staff. We appreciated the exceptional welcome from the doorman, who was genuinely friendly and made a positive first impression. One area that needs attention is the breakfast. We noticed a lack of variety, as nearly 90% of the items remained the same throughout our stay. It would be great to see more changes in the menu to enhance the dining experience. We had a disappointing experience at the hotel's Japanese restaurant “Night Snacks (Pub)”. The lady server displayed a lack of warmth and friendliness and did not engage with us during our meals. Totally no smile on her face. It was disheartening to see her provide a more attentive service to the local Japanese customers, which left us feeling unwelcome.  She should be send for some customer services courses to improve her services especially for a hotel outlet. It’s a total disappointment for tourists to bring back such experience.  However, in stark contrast, the staff at the sashimi counter were outstanding. He greeted us with friendly smiles and made us feel acknowledged. The sashimi he prepared was exceptional and truly delicious, earning high praise. Overall, while there were some highlights during our stay, the negative experiences overshadowed the positives. I would rate our overall experience at Yumoto Fujiya Hotel as a 5/10. Given the factors mentioned, I would prefer to explore other hotel options during our next visit to Hakone.

Overall, a pleasant stay. The bed is extremely comfy. Having three pillows is a plus. Compared to the conventional hotel in Tokyo, this hotel is relatively large for this standard. The view from the hotel is decent. It’s wished that there are washing machines available. One critical thing is that the room is quite dusty though… You can see the dust floating under the light at the entrance. As for the transportation, it’s around a 3-4 minute walk from Shin-Takashima station (an extra 210yen if you depart from Yokohama station). You can also walk from Yokohama station, but it takes around 15 minutes (and drains quite a lot of stamina if you are carrying your luggage around) The area around the hotel is quite modern but not overwhelming crowded (maybe there wasn’t a concert at KT Zepp Yokohama during my stay at the hotel). There is two 711 nearby and a small-scale food court as well. Other than that, there are not much to shop nearby. In a nutshell, a good hotel with a quiet but not intimidating ambience at night. A less dusty room would be highly appreciated. The location is good enough if paying a 420 yen-round trip everyday for one stop from Yokohama is not financially burdening to you.

Our experience staying in Hakone was perfect! We stayed at the Tensein in Hakone-Yumoto, an easy location to take the bus, car or train to some popular tourist attractions in the area. The check in itself was rather slow but the staff do their best to speak good English and discuss every detail about your stay with you. The room had everything we needed, the shampoo and conditioners provided was wonderful and there was a variety of products to use. On check in, the private onsen was given at 50% discount at 1,100 Japanese yen per use, we got 2 vouchers so used it 2 times (as we have tattoos we could not go into the public onsen). On check in you have to collect your towel and your choice of Yukata (traditional Japanese robe) which you’re welcomed and encouraged to wear around the hotel and gardens. The hotel is strictly no shoes, so upon arrival you leave your shoes in a locked box and keep the key. If you wish to walk around the beautiful gardens, there are slider type shoes available to slip on, as well as umbrellas to use if it’s raining. Outside they have a onsen for your feet to enjoy with a drink. All of the food and drink (apart from breakfast which was included) was put on our bill at the end. There was a wide selection of drinks, nibbles and food available for dinner and lunches at the dining room and there was a large buffet dining room for buffet breakfast and dinner (if you booked it). The hotel is just a short 10 minute walk to the town and 15 minute walk to the Hakone-Yumoto station. Visiting Mt Fuji is easy, with a bus ‘H’ running from stand 2 opposite the Hakone -Yumoto station. Get off at ‘Motohakone’. From there, you can take another bus and a train to get you to another town ‘Gora’ and surrounding attractions to enjoy.