Name: Palacio Gran Vía, a Royal Hideaway Hotel
Address: Granada, Spain
Rating: 9.2

Spain

Barcelona

Caleta De Fuste

Granada

Madrid

United Arab Emirates

Dubai

Morocco

Casablanca

I book the room specifically stated request for twin beds, but upon arrival the front desk insisted that there was NO such request and don’t have a twin bed available even I arrived much earlier than check-in time. 
The front desk manager said will arrange for a change the next day but come the next day cannot be done.
This is the issue of integrity of how much the hotel can fulfil their duty of a trusted hotel in their booking system and follow up to rectify any issues.

Located in the Eixample district, Gaudi's main works are all within a 20-minute walk. Metro and bus stops are very close, making getting around incredibly convenient. On the first night, the sink in our room was dripping slightly. The cleaning lady promptly left a note asking us to speak to the front desk about it. I was offered a breakfast voucher as compensation, and the issue was fixed promptly the next morning. The room wasn't huge, but it was spotless, and the space was very well utilized. Complimentary bottled water was provided daily, and they even offered complimentary chocolates with Sagrada Familia-themed packaging. Both the cleaning staff and front desk receptionists were incredibly professional and dedicated. We especially loved the rooftop bar, where you can enjoy stunning views of the Barcelona skyline.

My recent stay at this hotel was a delightful experience marked by stylish design, comfort, and attention to detail. From the moment I walked in, I was impressed by the clean and modern aesthetic of the space. The décor throughout the rooms and common areas strikes a perfect balance between luxury and simplicity, with tasteful color palettes and well-thought-out furnishings.

The rooms are spacious, well-lit, and impeccably maintained. The bedding was especially comfortable, contributing to a great night’s sleep. 

Service was consistently excellent. Staff members were friendly, professional, and eager to assist with anything I needed, which made the overall experience feel personal and welcoming.

Whether you’re visiting for business or leisure, this hotel offers a sophisticated and serene environment. I would absolutely recommend it to anyone seeking a high-quality stay with exceptional comfort and style.

The room was fantastic and the location is super convenient. Marriott hotels have always been a brand I trust; they maintain a consistent standard whether you're staying domestically or internationally. I'll definitely choose this place again next time.

The neighborhood is horrible. Junkies at every step and incredible dirt.
The room they gave me leaked all the water from the bathtub and flooded the bathroom. I complained to the waitress and she told me that this happened in several rooms and that she left me four towels to put on and not leak the water????
I complained at the reception and they changed me to another room.
They charged me 22 euros for giving me the room a couple of hours before when usually in other hotels if they have it available they do not make a problem.
Very nice and comfortable facilities but the environment is terrible.
I didn't like the floor in the room because it's ceramic like kitchen... I missed a good parquet in a hotel of this category.

Great resort with lots of activities and beach access. Booked for half board and buffet hall was wonderful particularly for breakfast. Fantastic views from the balcony. The bar near the reception was fun and energetic with live music, delicious drinks and excellent service

Lobby: The hotel lobby boasts modern decor. The restaurant, designed in an Arabian style, features white walls and intricate carvings, offering a beautiful and refined aesthetic.

Rooms: Both the rooms and corridors are predominantly white, exuding an elegant decor.

Service: The service was excellent. The gentleman at the front desk was fluent in English, friendly, cheerful, and incredibly helpful. When our room wasn't ready upon arrival, they kindly offered us two complimentary drinks at the hotel lounge. Once the room was prepared, he personally delivered the key card to us.

Location: The hotel boasts an excellent location. Stepping out and turning left, you'll find yourself directly in the city center, an area bustling with restaurants, shops, and tourists. The hotel is conveniently located directly opposite the El Corte Inglés department store. Right next door, there's a chain brunch spot called 'Granada Artisan.' It offers fair prices, and two people can have a filling meal for 10 to 20 Euros – definitely worth trying. However, be aware that the staff's English isn't strong, so knowing some basic Spanish for ordering would be beneficial. For visits to the Alhambra Palace, it's advisable to take a taxi or public bus, as the path leading up to it is a steep incline, making the walk quite tiring.

I had a great stay at Barceló Granada Congress. My room had a great view overlooking mountains.The hotel is very conveniently located near a metro station and also many other main bus routes. The city is mostly walkable so it's only about 20mins walk to the city center from the hotel. The room has been cleaned and tidied up every day. Most of the essentials amenities were also provided.

One of the most beautiful new classic hotels I’ve ever stayed in. The hotel used to be a bank, and they’ve turned it into a stunning hotel. Honestly, everything about it was amazing – the location, the staff, and the room. I highly recommend booking with them. If you have a car, there’s a nearby parking area. I’ll definitely stay there again if I visit Granada in the future!

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