Name: One&Only Cape Town
Address: Cape Town, South Africa
Rating: 9.4

United Arab Emirates

Dubai

Montenegro

Kumbor

South Africa

Cape Town

Mauritius

Greece

Glyfada

Maldives

Reethi Rah

Beautiful hotel with modern design and great views. Room was clean and comfortable, and facilities like the pool and gym were excellent. Service was polite but sometimes slow. Overall, a pleasant stay but could be improved.

The staff were outstanding and the pool was excellent. The buffet breakfast at the Arabian Court was impressive, though the one at the Palace fell below expectations. The dinner buffet did not feel worth the price, and the pool bar was disappointing. Cleanliness across the property could also be improved.

This hotel is really not overrated! When checking in, a white guy who can speak Chinese came to receive us. According to him, his mother is from Sichuan 😂, which was quite a surprise. The hotel rooms are distributed in villas (mansions), ensuring a quiet and elegant environment. The rooms are not as old as I worried before coming. Instead, they are well maintained, clean, tidy, comfortable and atmospheric. The beach is a completely private beach, and there will be no tourists to disturb, ensuring privacy. The swimming pool is very suitable for lying down and playing, if it is not too hot at noon, you can lie there all day. Geographically, although the hotel is on Palm Island, it is very close to the Marina skyline on the coast, so it has both island and urban landscapes. Dinner needs to be reserved, starting at 6 o'clock at the earliest. I recommend 101 Restaurant. The candlelight dinner with sea view is amazing. The most worth mentioning is the service attitude. Every staff member you meet in the hotel will take the initiative to greet you with a smile and be ready to serve you at any time. No one will ignore you. Buggy responds quickly, and even if you ask them to wait after the buggy comes, they will wait respectfully. In addition, the minibar in our room cost 30 dirhams, which was waived when checking out. This kind of small details will make guests very comfortable. Overall, this hotel is one of the best hotels we have ever stayed in.

Seven years ago, I visited Montenegro and stayed at an Aman hotel. With fond memories, I returned and stayed at One&Only, but unfortunately, I was generally disappointed.

First, the advantages: the rooms were relatively large, the sea view was beautiful, the swimming pool was nice, and the breakfast service was good—all meeting the standards of a hotel of this level, but nothing particularly surprising or unexpected. Also, because the hotel is located within a mixed-use real estate development, privacy was lacking.

As a top-tier luxury hotel brand, this hotel completely failed to meet standards in service and dining. Firstly, there were no welcome drinks at check-in. I saw that the group of guests before us had them, but apparently, our group didn't. The next day, I saw other guests without welcome drinks either, indicating a very casual service.

The concierge service was extremely unprofessional. When I inquired about available itineraries, the staff seemed unfamiliar with the business and had no idea how to recommend suitable itineraries. They simply answered my questions, rushed to provide quotes, and spoke curtly. The next day, when I went to book airport transfer, another staff member was very impatient, completely lacking the professionalism expected of a concierge.

We arrived quite late on the first day and ordered room service. The steamed rice they delivered had a puddle of water at the bottom of the bowl – completely unacceptable! Lacking confidence in the hotel's food, we didn't eat dinner at the hotel restaurant afterwards. There's a pretty good Rock Fish restaurant in a nearby neighborhood; we ate there two nights in a row. It cost about 80 euros per person, and the seafood soup was incredibly delicious.

In short, this One&Only hotel didn't offer the personalized, high-end service of a top-tier luxury hotel at all; everything was quite ordinary.

This trip to Montenegro was beautiful, but also filled with regrets. Montenegrin Airlines even lost our checked luggage when we left, and we still haven't found it.

In Cape Town, The One & Only is the ”One & Only” hotel to choose. 

OK, its not the cheapest, but from the welcome at the moment you arrive to when you come to leave the friendliness and service from the team members is exceptional. Great location with direct access to the waterfront and V&A, safe, lovely rooms and nice bars / restaurants with great atmosphere.

Overall a great customer / guest experience is provided.

Been before, will go again

One&Only

Columbus

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