Name: smartments Frankfurt City-Ost
Address: Frankfurt, Germany
Rating: 7.6

Germany

Berlin

Austria

Vienna

Frankfurt

Hamburg

Munich

Bielefeld

Had a great stay here! The room is spacious, clean and modern with all the comforts you need. There is luggage lockers, laundry and common area on the ground floor making it suitable for all types of travellers. The building is very secure and has an inviting vibe from the moment you walk in. I would recommend completing the guest information via the Hotel Bird app before you arrive to ensure check in is easy. The hotel emails you a great information pack on the first day about using the amenities which is really helpful. 

It is close to the train station, eateries, supermarket and pharmacy so you have access to everything you may need. However, if you are looking for nightlife in Berlin this is not the right area to stay as there is not a lot going on. 

The only two pieces of feedback would be the comforters felt a little dusty and there was some dust under the bed as well. The english instructions to use the laundry could be clearer.

The location is extremely good as it is just right next to the Karlshorst station. There's a coffee shop and a supermarket on the ground floor. There are also washing and drying machines in the basement. 
I stayed there for 5 nights. The first day was not feeling good. The water from the shower was cold, and the hair dryer was so dirty. As the reception only operates in quite limited hours daily, even though there's a pretty good whatsapp AI communication channel to answer general questions, the above problems couldn't be solved until the next day. Besides, there's a bit of bad smell each time entering the room, but it's toreable.
Overall, considering the price and the location, this hotel is a competitive option for business or travel trips.

It was great! We got a very spacious room with everything one might need during the trip. The armchairs were amazingly comfortable (we even want to buy the same ones for our home). The location is also great. And the manager was very friendly and helpful. Overall, we had a great experience for a reasonable price!

I stayed in Vienna for 3 nights and booked a hotel right by the station, so the location was excellent and very convenient. I even managed a day trip to Budapest and Prague, starting early in the morning, which was comfortable! The hotel is very clean and has a water dispenser. I personally loved having laundry facilities... However, there was no air conditioning in the room, and since the temperature was over 30 degrees during my stay, it was too hot to sleep. They really should install AC. It was much cooler outside. Also, the check-in process, as many reviews mentioned, was quite complicated. I think they should have at least one staff member dedicated to assisting guests. Everyone seemed to be struggling with it.

Ok place . I was upset as a regular customer that the staff its all online and skeleton when not that their english us awful and manners whilst soeaking my language us equally as bad . I wished to change a future booking as i wouldve overstayed in schengen,  they were unprepared to accommodate my request which was upsetting and says alot about how they think about their customers. A changed in 2 days ! From 2 week booking . Theyve gone down in my estimation. Get  none austrian staff who can speak english properly, tbh the best english speaker was the polish cleaning lady and she was very pleasant .
Also i queried the vent not working in tge bathroom twice , never heard any response from the house technician. Ive used smartments in bavaria and all their staff are german and soeak adequate english. Shame they've stopped putting toasters and kettles in rolms and having less staff on between staff hours of 10 till 4. The reception staff used to be very good. Need to up their game . These are my only negatives of smartments

An amazing stay! The check-in was on an English interface, but if you need help, there are friendly staff in the lobby. It's a studio apartment with a kitchen, a bathroom, a bedroom, and a living room. The kitchen was particularly impressive, fully equipped with everything you could need: cookware, utensils, an oven, microwave, and kettle – you could even cook full meals here if you wanted to. Plus, the bathroom faucet had excellent water pressure, making for a very enjoyable shower. Check-out was also super smart; you just click a link and return your room card. I really loved the room here and would definitely stay again if I have the chance.

We booked this hotel because we were attending a concert at the Batschkapp-Halle, and for that purpose, the location was excellent and within walking distance. Directly across from the hotel is a subway station, which was super convenient for getting to Frankfurt city center. The hotel itself is functional and modern, the beds are very good, and everything was spotless. The check-in was completely online and went smoothly.

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