Seaview Hotels in Cebu

"We had a booking at Mercure Hotel. We arrived at 3:45 PM and had to wait in a very long line for check-in because there were many guests. Unfortunately, the line we chose had the worst service. Many guests were having problems with their bookings because their reservations could not be found in the system. Some people were shouting at the attendant out of frustration because they had already waited four hours for their booking. In our case, we were traveling with our baby. Although we arrived at 3:45 PM, we were only able to check in at 9:00 PM. We were extremely tired and very frustrated. While we were eventually given a room, some tourists were transferred to another hotel because they could no longer be accommodated. This was the worst hotel experience I have ever had. I would like to commend the hotel’s amenities, cleanliness, and food they were all good. However, the shuttle bus going to the beach runs only once every hour, and the beach is quite far from the hotel, taking about 5–10 minutes to reach. It also seemed like there was no proper system for beach access. When we arrived at the beach, the guest attendants told us that we needed to get a bracelet coupon from the hotel first. However, this was never explained to us beforehand. The hotel itself is good, but the service and overall system were very disappointing"

"We enjoyed our 4 nights stay in savoy,though the rooms are not that spacious,but enough to move around with luggages, the food is also tasty, everyday they have different menus,the amenities and the view, on the 18th floor is wow...you can see the landscape of cebu by day and by night..memorable indeed..we enjoyed our pool and beach time too.. we will definitely come back again, all the staffs are so nice and polite..special thanks to the feont desk Jeremy, we enjoyed our last 2 nights stay because of him."

"We love Nustar so much! This is probably our 5th time here! Stayed here from Nov 5 to 7 as it’s Mine and my bros bday and it was after Typhoon Tino. As always they are very accomodating, friendly and helpful and gave me a piece of cake and fruit bowl but this time I ask for a happy birthday note on the monitor for background pic for me & entire family as celebration but they keep telling me they will send someone up but no one really came from the IT department . I did expect a happy birthday greeting on the monitor it would have been very special, but I understand as maybe they are so busy and under staff because of the typhoon and instead of 2 pm check and we were able to check in very late like 5:30 pm because they’re probably under staffs but all of these did not ruin our overall stay as new star staffs are all very welcoming. We had birthday dinner in the good luck hotpot which is just inside Nustar as well. Thank you Nustar for being very welcoming , friendly and hand on chest when Greeting guest is such a Nustar trademark  please trade me a guest feel welcome and at home"

"The hotel facilities are fantastic, with multiple swimming pools and a water park, plus a beach and ocean – perfect for a full day of family fun. The breakfast buffet is also excellent, with a wide variety of options."

"This was my second time staying at Solea Hotel. Overall, it was a pleasant experience. The breakfast was very good, with a wide variety of food choices, and the room rates are affordable, which makes the hotel a good value for money. However, I was slightly disappointed with the check-in process this time. We booked three rooms, but upon arrival, only one room was available. We were allowed to check in to the first room and were asked to wait there while the other two rooms were being prepared. Although the official check-in time is 3:00 PM, we only received the keys for the remaining two rooms at around 5:40 PM. The staff kept telling us that the room keys would be “to be followed,” but despite several follow-ups, the waiting time took around 2–3 hours, which was quite long. Since the rooms were booked online in advance, we were expecting them to be ready on time. That said, this was the only time I experienced this issue. During my first stay, everything went smoothly and I had no complaints. I still appreciate the hotel’s amenities and affordability, and I hope the check-in process can be improved in the future."

"There are two hotels with this name nearby. Grab (rideshare) always went to the wrong one, which was a problem. The rooms are cramped; there's no space to put luggage. The air conditioning is very noisy. We had earplugs, which helped a little with sleep. I don't recommend it. The bathroom is also very small. We had a room for three people, which was inconvenient. There's a water cooler on each floor, which is a plus, as are the location, price, and clean linen."

"There is one staff that disappointed us. She gave us wrong room because i booked mountain view then what we got is a wall, she said the mountain is behind that wall, omg, how come?..but later on she called again and transferred us to another room with mountain view, ok fine. But what dissapoints us more is when she called again and said, that they will get the set of cups from our new room for the reason that we already used the cups on the first room that she gave us, and that makes me mad, is that a big thing? Because of that we never use their cups, instead we buy our own. When we confront her, she’s not apologetic but instead answering us stupidly. Another thing is their flat iron is for rent, 200 pesos every 1 hour of using it. We have many travels abroad and have checked in several hotels,  Ist time in history that I encountered a hotel like that only in Cebu"

"The place is nice and luxurious. A lot of amenities and a butler too. They gave us a complimentary bottle of wine and chocolates and cookies everyday. The buffet, afternoon tea and cocktail hour was so good too."

"The room was fantastic—spacious, modern, and incredibly clean. The bed was one of the most comfortable I’ve ever slept in, making it easy to get a great night's sleep. The shower was also excellent, with great water pressure and plenty of hot water, which is always a plus after a long day. Breakfast at the hotel was also great. With big variety and good quality of the food. From fresh fruit and pastries to hot dishes, everything was delicious and well-prepared. However, the check-in process was a bit slow. It seemed like the front desk was understaffed or perhaps dealing with a system issue, which caused some delays. Additionally, I was disappointed to find out that the swimming pool was under renovation during my stay. It would have been nice to know this in advance, as I was looking forward to using it after a long day in a car. Despite these minor inconveniences, I enjoyed my stay and would definitely consider returning."

"I have been using Costabella for nearly 20 years and have always considered it a pleasant, well maintained hotel. In fact I even got married here! However, during my most recent stay, the experience fell noticeably short of expectations. We booked a poolside room and, after check in, I was genuinely surprised to find that the room was on the third floor. Based on my many previous stays, I had always understood poolside rooms to be those adjacent to the pool at ground level. If you are booking a poolside room, be aware that this may not be the case and expectations should be managed accordingly. The room itself was a little dated in style, but it was clean, comfortable, and well looked after. Housekeeping was consistent throughout the stay, which helped offset the older décor. The pool area is relatively small but generally well maintained. Unfortunately, it was extremely crowded throughout the day due to the large number of day pass visitors. As a result, there were no chairs or loungers available for hotel guests for most of the day, which was disappointing. On a positive note, the beach area was clean and pleasant. The food was the main let down. The buffet breakfast would rate no more than 4 out of 10. Much of the food had not been replenished, including empty juice and coffee stations, and what remained was cold and unappetising. However, it was better on the second day. Dinner was equally disappointing. Several main courses were served cold and had to be sent back to the kitchen twice. In the end, we cancelled two seafood dishes altogether, as reheating raised concerns about food quality and safety. The steak, which was once a highlight of Costabella for me, was extremely tough and far below the standard I have previously enjoyed. Overall, Costabella still has many positive qualities, but this stay did not reflect the standards I have previously associated with the resort and this will be my last visit. Unless the quality of the food and the management of guest capacity improve, I would find it difficult to recommend Costabella based on this recent experience."