Name: Sofitel Shanghai Hongqiao
Address: Shanghai, China
Rating: 9.5

United Arab Emirates

Dubai

France

Paris

China

Shanghai

Hangzhou

Singapore

Australia

Sydney

I would like to share my honest feedback regarding my recent experience at the hotel. While there were positive aspects, there were also significant concerns that impacted my overall satisfaction.  

On arrival, we were disappointed to find that the sea view room we had booked was unavailable. However, the receptionist, Malsha, was very courteous and resolved the issue by providing a room upgrade and a late check-out, which we appreciated. Additionally, the food quality was good, and the dining experience met our expectations in terms of cleanliness and taste (Thank you Daniel for your kind dining services).  

Unfortunately, several issues detracted from our stay. First, our key card was not updated in the system by 12:00 PM the following day, resulting in us being locked out of our room. More concerning, the cleaning supervisor entered our room without prior notice while my family members were asleep and while I was only partially dressed (wrapped in a towel). It was highly unprofessional for the supervisor to be unaware that the room was occupied, and this breach of privacy was unacceptable.  

When I raised these issues with the staff, the response was limited to an apology, with no further resolution or compensation offered. Given these incidents, I do not plan to return to this hotel in the future.  

While the staff’s initial efforts to accommodate us were commendable, the lack of attention to guest privacy and key card management significantly marred our experience.

Great location on JBR2 overlooking JB beach. Rooms were very quiet and bed was huge and really comfortable, must have been the wife snored her head off. Stayed in a Luxury Sea View room overlooking the whole of Jumeriah beach and Dubai wheel.
Excellent choice of food for breakfast , caters for every nationality.
Service was excellent and staff were very friendly. 
Loads of places to eat just outside the hotel along Jumeriah walk and across from beach.
JBR2 Metro station only a 5 min walk from hotel.
Air con was great .
If I stay in Dubai again I wouldn't hesitate staying here it has everything we needed.

I stay in Sofitel Dubai for 6 days for this trip, it make me feel like home. Room is very cozy and clean. They always prepare for good sleep by put camomile tea on the bedside table. Good amenities and plenty of water replace every day. The bed is very good make me have a deep sleep and wake up with nice view of Berj Kalifa, that’s brilliant

We returned to Sofitel Dubai The Obelisk for part of our honeymoon stay, and it was nothing short of amazing. The service was exceptional from start to finish, and the team went above and beyond to make our stay special. We were surprised with a romantic setup in our room, which was such a thoughtful touch and made the experience even more memorable.

The rooms are spotlessly clean, beautifully modern, and incredibly comfortable — we genuinely had the best night’s sleep. Sofitel The Obelisk continues to exceed expectations, and we can’t wait to come back again. Highly recommend!

The experience staying at Sofitel Paris Arc de Triomphe was remarkable. From the service (at the reception, bellboy, room service staff) to the room itself, the quality was just top-notch. Felt welcoming every single time I returned to rest after the end of each day, and even during checking out, the staff left a good impression. Will be back to stay at this hotel!

What is the experience of a five-star hotel without heating on a day of 10 degrees to 8 degrees? It really happened to me, and it was a Sofitel. Anyway, I caught a cold directly on the second day after staying, and the windows were closed tightly. The equipment Everything else is nonsense. I complained to the front desk the next day. Anyway, the attitude was very sincere, but the problem had occurred and the facilities were very backward. The front desk service was very enthusiastic and communicated with me from the perspective of the guest. Anyway, it is a five-star hotel in Paris. It's really hard to describe

I’m not sure if Paris is just expensive in general, but… this place doesn’t really feel like a 5-star hotel.
There’s a musty, almost moldy smell in the room, and the water pressure is so low that it took me forever to take a shower. 😩
But then again, the last 5-star hotel I stayed at didn’t even have hot water, so… I guess low water pressure is something I can live with.

They did upgrade my room, but honestly… aside from being bigger, there’s not much to like.
Since it’s just the two of us, we don’t really need a larger room anyway.
The whole place — from the room itself to the building and even the elevator — feels old and a bit unpleasant.
For a 5-star hotel, it’s really disappointing. I wouldn’t recommend it.

There’s an InterContinental right across the street, and the staff there actually greeted guests properly.
It was around the same price, and honestly, I wish I had stayed there instead.
The staff here are very kind, but apart from that, I have to be honest about what really matters to me.

I do appreciate the room upgrade, 
but truely the hotel facilities are disappointing.

The hotel is in an excellent location, within easy walking distance of various attractions. The rooms are clean and comfortable, with separate wet and dry areas. The service is warm and thoughtful, and the breakfast is rich.

I'd give the hotel service five stars. They were incredibly responsive and quick to assist with any request. Staff at the entrance always greeted me when I came and went, and both check-in and check-out were very fast.  Upon entering the room, I immediately noticed the large bathtub 🛁. The room amenities were quite comprehensive, though I'd deduct half a point for the cold flush on the smart toilet. It would also be great if there was an additional trash can in the room. According to professionals, the gym would be even better with the addition of a lat pulldown and rowing machine. Breakfast quality was just average. The hotel is surrounded by construction sites, so there's a lot of dust and sand blowing around right outside the main entrance. Thankfully, the hotel's soundproofing is quite good, so it was quiet at night and didn't disturb my sleep.

It was already past 10 PM when we checked in, but Dora was still full of energy and enthusiastically helped us with a quick check-in. She even proactively asked about our pillow preferences and breakfast times. The next day, when we checked out, it was raining, and she specifically reminded us to take an umbrella and helped us call a taxi. This kind of meticulous service was truly touching, and I have to give it a big thumbs up!

Sofitel

Columbus

Book the best Sofitel properties worldwide on Trip.com. Enjoy exclusive discounts, read genuine guest reviews, and see hotel photos. Free cancellation on most rooms & 24/7 customer support.

Best Sofitel properties worldwide - best rates guaranteed | Trip.com

https://ak-d.tripcdn.com/images/1x24512000p00scej9EBA.webp

Ramada by Wyndham properties

Teckon properties

Katathani Collection properties

Lemon Tree properties

Hotel One properties

AMANEK properties

QingMu·Shang properties

ELONG ANYUE properties

Chincherini Hotels properties

Araliya properties

Veranda Resorts properties

NANYUAN INN properties

ALILYS properties

RENJOY HOTEL properties

yatai hotel properties

Vienna 3 Best Hotel properties

Magnotel properties

Lavande properties

FIESTA INN properties

Vibra Hotels properties

More Popular Hotel Brands

Hotels in Paris

Hotels in Dubai

Hotels in Saint Petersburg

Hotels in New York

Hotels in Osaka

Hotels in Moscow

Hotels in Singapore

Hotels in Kochi

Hotels in Genting Highlands

Hotels in Bangkok

Hotels in Ahmedabad

Hotels in Mammoth Lakes

Hotels in Bangalore

Hotels in Saint Moritz

Hotels in Vail

Hotels in Vancouver

Hotels in Riyadh

Hotels in Kuala Lumpur

Hotels in Ajman

Hotels in Abu Dhabi

Hotels in Phuket

Hotels in Davao

Hotels in Makkah

Hotels in Duluth

Pullman Sharjah

Al Bahar Hotel & Resort

Novotel Abu Dhabi Gate

Avenue Hotel Dubai

DoubleTree by Hilton Sharjah Waterfront Hotel & Residences

Al Manzel Hotel Apartments

Popular cities

Keep Exploring

seo-brand-page_PC

@ctrip/hoh-seo-pc-template

@ctrip/hoh-seo-tdk

@ctrip/hoh-crumb

@ctrip/hoh-brand-destination

@ctrip/hoh-trip-header

@ctrip/hoh-brand-hot-city

@ctrip/hoh-text-internal-link

@ctrip/hoh-trip-footer

@ctrip/hoh-search-box

@ctrip/hoh-request

@ctrip/hoh-request-seo

@ctrip/hoh-trip-union

@ctrip/hoh-triplog

@ctrip/hoh-ubt

@ctrip/hoh-shark

@ctrip/hoh-lazy

@ctrip/hoh-hydrator

@ctrip/hoh-component-context

@ctrip/hoh-image

@ctrip/hoh-storage

@ctrip/hoh-abtest

@ctrip/hoh-qconfig

@ctrip/hoh-sso

@ctrip/hoh-web-core-base

Explore these trending destinations for ${{brandName}} properties

Top ${{brandName}} getaways

Explore our curated selection of ${{brandName}} retreats in ${{cityName}}

Top ${{brandName}} stays in ${{cityName}}

Experience your dream ${{brandName}} stay in ${{cityName}}

Your perfect getaway: Top ${{brandName}} picks in ${{cityName}}

Handpicked ${{brandName}} properties in ${{cityName}}

Find your favorite ${{brandName}} properties in ${{cityName}}

Hotels near ${{poiName}}, ${{cityName}}

${{cityName}} Hotels with ${{facilityName}}

Find ${{typeName}} in ${{cityName}}

Find ${{starName}} Hotels in ${{cityName}}

${{themeName}} Hotels in ${{cityName}}

Swipe down to view more

✓ 300M+ traveller trusted Trip.com ✓ 1.8M+ daily users ✓ 147M+ verified reviews ✓ 24/7 support in 30 seconds

Enter your dates for the latest hotel rates and availability.

Hotels in ${{cityName}}, ${{countryName}} – Book at Best Prices ${{Year}}

Your recent searches

The 10 BEST ${{cityName}} Hotels in ${{Year}} | Trip.com

seo-brand-page_PC_0_0_87

Sofitel properties

Top Sofitel getaways

Handpicked Sofitel properties in Dubai

Sofitel Dubai the Palm Resort & Spa

Sofitel Dubai Jumeirah Beach

Sofitel Dubai Downtown

Sofitel Dubai the Obelisk

Top Sofitel stays in Paris

Sofitel Paris Arc de Triomphe

Sofitel Paris le Faubourg

Sofitel le Scribe Paris Opera

Sofitel Paris Baltimore Tour Eiffel

Your perfect getaway: Top Sofitel picks in Shanghai

Sofitel Shanghai North Bund

Sofitel Shanghai Hongqiao

Keep Exploring

More Popular Hotel Brands

Popular cities