Mountain View Hotels in Chengde

"We visited during rainy weather, and the hotel front desk was very thoughtful, offering umbrellas for loan. The ladies at the front desk were all beautiful [giggles][giggles]! We were given a high-floor room with a stunning night view, and the cleanliness was excellent. There's also a laundry room available for guests, which was very convenient. The breakfast service was great too; they provided a high chair and utensils for my baby when they saw I had one. The overall service at this hotel made my family and me feel very comfortable. It was definitely the right choice!"

"The room was incredibly clean and tidy, with not a speck of dust in any corner, making for a very comfortable stay. The price was fantastic, offering exceptional value for money that completely exceeded my expectations – I got a premium experience for a low cost. The staff were super friendly and patient, always responding promptly to any requests. They cleaned the room regularly, so I didn't have to worry about hygiene at all; it was a truly carefree and reassuring stay."

"Stayed over for one night at the Hilton Garden Inn hotel at Chengde. The entrance to the hotel was congested with cars. The parking attendance in front of the hotel wasn't really helpful when my driver dropped us off to check in to the hotel. What he cares was just faster unload and removed the car form that area. He offered no help at all. I was not sure if the parking attendance was employed by the Hilton hotel. If yes then the service was really not up par with the Hilton standard for customer service standard. We carried one large luggages and few smaller bags. We have to carry it over few flights of stairs to get in to the hotel entrance. The sliding path to get into the hotel entrance was not located in front of the hotel entrance but was hidden at the side that was obscured or partially blocked by the parking car at the front. The reception lady was very friendly though. We were given high floor and she scanned my WeChat to easy contact with the hotel later. The hotel room was very spacious and beautiful but the room was stuffy. Only one tiny small window was able to open a little bit to let the outside air go in. The afternoon temperature was as high as 25 degrees Celcius and rather HOT inside the room. We cannot adjust the aircon in the room as it is central setting! Called to the reception to ask why the room air con can't be adjusted and it seems not working but was told it is central setting. Well, you paid a lots to stay at the hotel without proper ventilation but to rely on the outside air to go in the tiny window. Despite the hotel facility was complete but we still cannot really enjoy and sleep comfortably as we felt HOT. The hotel separates the bathroom from toilet. The washing basin was outside of the bathroom. The breakfast was good with lots of variety. After checking out, I realised I might have left my traveller adaptor in the room. Immediately Isent a text to the hotel via WeChat but to my disappointment, it took two days for them to reply my message asking me to self contact the front desk counter to ask yourself?! What kind of service of that??? Asking hotel guest to add them on WeChat but still asking us to self call the front desk? Not all tourists will have local Sim card to make phone call. That is really a disappointment. They should have offered a better service by checking with the front desk counter and then get back to us via WeChat. This Hilton is definitely still a long way to go to achieve better rating. The hotel is closed to q night market that offers lots of street foods. There was one food stall that offer very palatable Chu Cheong fun. The experience was not pleasant for my one night stay."

"New hotel, with spotless facilities and friendly staff. It's very close to the Chengde South Station, which is handy for high speed trains - though is a bus ride or taxi ride away from downtown Chengde and the Mountain Resort area. (Bus 29 takes you down there, but takes a while). Breakfast was good, and there are snacks in reception wheel you come back. The restaurant is only open in the morning - no bar/other facilities, but there are places to eat/shop nearby, though the area feels very new and developing. It was a great choice for me as I came in and out of Chengde South Station and I used the hotel as my base."

"Hotel is grand and new. Rooms are big and clean. Buffet breakfast has a lot of varieties and some menus change everyday. Staffs there are professional, nice and polite. Hotel also provide free entry couple to the spa wellness club adjoining to the hotel. We really enjoy the hotel services and facilities during the 4 days stay. We definitely will stay st this hotel if coming to chengde again. Strongly recommended!"

"I genuinely recommend this hotel; the service and cleanliness were both excellent. The location is also fantastic, with plenty of dining and entertainment options nearby, and it's very close to the scenic spots. The bedding in the room was incredibly comfortable, and I had a very restful night's sleep. Checking out was also very convenient; I just handed in the room card and was good to go, which saved a lot of time! I'd definitely come back if I have the chance!"

"The rooms were spotless, the ambiance was delightful, and the service was top-notch, complemented by excellent facilities. The dining options were extensive, with a rich variety of food. The Chinese restaurant, in particular, served wonderfully authentic dishes at reasonable prices. We also found the hotpot set menu to be exceptional value, featuring a generous assortment of ingredients with a perfect balance of meat and vegetables."

"Very satisfied. Because it was the off-season, the price was very cheap, making it excellent value for money. The hotel opened in October 2025. The lobby smelled wonderful as soon as you entered. The rooms were large and clean, and the bedding was very comfortable. I ran into the same female staff member several times; she was always smiling, which made me feel happy. The breakfast was also quite delicious. There is a large private parking lot, suitable for those driving. Just remember, the road outside the hotel is a one-way street, friends! There's a sign at the parking lot entrance, but I didn't notice and drove the wrong way (⩌ - ⩌ )."

"The room was spacious, with excellent views and plenty of windows, offering a pleasant view. The facilities were a bit dated, but they worked perfectly. The round outlet on the bedside table was very practical and a nice touch. The toilet paper was awkwardly placed next to the toilet, making it difficult to reach. Elderly people with frozen shoulder would find it very difficult to reach. We recommend this improvement. The breakfast variety and quality were acceptable, but the dining room carpet was worn, and the odor was a bit unpleasant."

"The room was well-equipped, clean, and hygienic. The hotel was quiet, in a great location, and conveniently located. The service was excellent, with welcome fruit provided. The price was reasonable, making it a pleasant stay."