Experience the renowned beauty of Suzhou in an unforgettable private island of Four Seasons Hotel Suzhou. Our 9-hectare (22-acre) private island retreat on Jinji Lake is only minutes from the bustling city center, with expansive gardens and dramatic lake views enveloping you in a serene and private sanctuary – a true urban escape.
"The overall service was excellent, everyone was friendly and smiling. For our anniversary, they decorated the room and sent us a small cake and cookies. The infinity pool was beautiful and great for photos, and they even offered us mini popsicles. The kids' club was large, making it a perfect place for families with children.
We originally booked a 'Yiyuan' King Room, but the front desk said they upgraded us to a courtyard room. This room, however, was on the ground floor with a courtyard, which was useless since it rained all day Sunday. Moreover, it was located at the very end of the East Wing, making it extremely inconvenient to get around with a child. We had to walk so much extra. The room was on the first floor, while the front desk was on the second, and we had to take a connecting elevator. The actual 'Yiyuan' rooms are usually on the second floor or higher. So, this felt more like a downgrade disguised as an upgrade, and we were quite uncomfortable. The duvet cover and duvet were separate, the cover had no zipper or ties, and the edges were torn.
I strongly advise against staying in the ground-floor rooms with courtyards. They are dark and gloomy, and on rainy days, a room with a balcony upstairs would be much airier. Since we were traveling with a baby and spent most of our time at the hotel, every time we had to go out, it took forever, and our child got tired. Therefore, I felt the room experience this time was very poor – it was remote, and the lighting was bad."