Name: Hyatt Centric Chicago Magnificent Mile
Address: Chicago, United States
Rating: 8.9

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The location of this hotel is absolutely fantastic! You step right out into Times Square, making it incredibly convenient for shopping and dining. The rooms are clean and spacious, and the bedding was comfortable and impeccably clean. Plus, after 10 PM, there are two fantastic pizza places just two blocks away.

The room was great! However, the parking lot management was chaotic. One staff member insisted on a tip before parking, making up various excuses like it was late or the car was oversized. Also, they would make me pay the parking fee twice with my credit card, otherwise they wouldn't let me park.

The hotel is very clean, but small. The well room faces the office building, and the Empire State Building can be seen from the top floor. The view is excellent, but it was outsourced by the hotel. The service attitude at the front desk is also very average, but although the hotel is small and well-equipped, there is a printer at the front desk. The location is excellent and relatively safe. Nothing strange happened during my 2 days stay 😂

The Hyatt Centric was a convenient choice of place to stay for our family of 4 (2 adults, 2 teens). The best thing about this hotel were its people. From the wamr welcoming front office staff, the friendly and attentive staff at the restaurant, the housekeeping staff and especially the guards, we were surrounded by professional, friendly and cheerful staff! They went out of their way to acknowledge us, recognize us and make our stay a fun, pleasant and comfortable one.

The hotel environment is generally good, and the people who live are also foreigners!

The staff were amazing so I want everyone to know that part. This is not the front desk staff. Now on to the bad…. The rooms are not clean. I dislike having to say this. But it’s facts. When walking in the room- first thing we notice is a huge pretty fresh stain on floor that screamed puke. It was attempted to be cleaned but the orange stain was disgusting. The windows were smudged. The glass tables had finger prints all over. The walls had dried splashes of who knows what and edges around the room at knee high were full of dust. Soap was left in shower and the floor when the door was opened and closed was disgusting. No liners in garbage cans. 
The front desk was very understanding and switched us rooms. Problem was it was a downsize. We lived through it but will all the hotels we have stayed in while in the city - (dozens- as we are only 2 hours away and like to stay at different places) this one unfortunately we will not be returning too.

This was my second time staying at Hyatt Centric Chicago Magnificent Mile, and it was a pure coincidence for this second stay. The location and the room offered were a great deal at this price. The facilities were decent (not too old) and the space were sufficient. Both my stays at Hyatt Centric Chicago Magnificent Mile left me with very good impressions.

Hyatt Centric

Columbus

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