Name: Kansai Airport Washington Hotel
Address: Izumisano, Japan
Rating: 9.1

Japan

Tokyo

Yamagata

Izumisano

Fukuoka

Yokohama

Hiroshima

The facility and room themselves were fine. 10-15 minute walk to train stations. BUT, you cannot control the temperature in your room and are subject to whatever temp the hotel thinks is appropriate. In our case, it was 25 degrees Celsius (78 degrees fahrenheit) in October... no air flow, no windows that open, and it was SWELTERING. They brought us a fan, but there was no where for the hot air to go. It was so bad we opted to eat the cost, left after the first night and got a different hotel for the remainder of our stay.

All procedures are streamlined, making checking in and out run quickly and smoothly.  We got the type of room we asked for without a problem. There is also an excellent locker system  for storing luggage. Very good location for several attractions we were interested in, as well as close to international  cruise terminal. Several restaurants nearby. Highly recommended!

The overall location is quite good, just a 2-minute walk from Akihabara JR Station. There’s a Family Mart, Denny’s, and McDonald’s downstairs, so it’s very convenient to grab food quickly at any time.

Although the room isn’t large, which I believe is a characteristic of Tokyo, it is clean, tidy, and well-equipped. The entire journey would have ended pleasantly until we encountered a bald, tall male front desk clerk in the lobby. He did two things that made guests’ impressions of the hotel plummet.

If you can’t recognize him from my description of his appearance, there’s another way—he is the most passive-aggressive service staff member I’ve encountered in all of Japan.

First: We lost a room key. We admitted it directly at checkout and were willing to accept any form of compensation. He stated that we needed to pay 2000 Yen, and while we were taking out the money, he couldn’t resist making a few passive-aggressive remarks. It was as if guests coming for a vacation needed to accept his accusations and moral judgments.

The second incident: We checked out on the morning of the 5th and indicated that we would be checking in again on the 6th (we went to Fuji that night). The hotel staff saw our reservation for the 6th in the system and directed us to store our luggage in the storage room next to the elevator. When we checked in on the afternoon of the 6th, we suddenly found that our luggage was missing. At that point, we encountered the bald clerk again. He said to us: “Why didn’t you tell us you were storing your luggage for more than one day?”

We expressed our confusion and explained it kindly. I’m not sure if he had a comprehension issue or just wasn’t thinking clearly, but he kept insisting, “You should have told us in advance next time.” This request seemed to suggest to the guests: “Yes, we’re unprofessional, but so what? You could remind us. Since you didn’t remind us, it’s your fault. Please remind me next time that I’m unprofessional!”

I don’t understand why the hotel system has information displayed yet the hotel still makes mistakes. Guests check into hotels for vacation, not to endure his moral judgments and accusations. It seems like making people feel miserable is the goal and attitude of his work.

This otherwise nice hotel loses significant points because of this employee, which is really unfortunate.

整体地理位置很不错，在秋叶原JR站步行2min的地方
楼下有family mart和Denny‘s、麦当劳，所以任何时候想要快速grab food，都是很便捷的

房间虽然不大，我相信这是东京特色了，但是整体干净整洁、设备齐全。
本身整个journey都会愉快的结束，直到我们遇到了大堂一位光头、身高较高的男性前台服务员。他干了两件事情让客人给这个酒店的印象跌入谷底。

如果你没有通过我对他外观的表述辨认他，还有一个方式——他是整个日本说话最passive aggresive的服务生了

第一：我们弄丢了一张房卡。我们直接在退房时承认并愿意接受任何形式的赔偿。他表述需要支付2000 Yen，我们在掏钱的时候，他也不忘passive aggressive的说上几句风凉话。仿佛客人来度假入住是需要来接受他的指责与道德审判。

第二件事：我们在5th早晨退房，并表明将会在6th再次入住（我们5th当晚去fuji游玩了）。该酒店的服务人员从电脑system中看到了我们6th的订单，并指引我们把行李寄存在电梯旁边的storage room。当我们6th下午办理入住时，缺猛然发现我们的行李不见了。这时，我们再次遇到了这名光头服务员。他对我们说：你们为什么不告诉我们你们要寄存more than 1 day

我们表示不解，并友好解释，他不知道是理解能力有问题还是就是脑子不清醒，一直说：你们下次要提前和我们说。这个要求仿佛是在对客人说：没错，我们工作不专业，那又如何，你们可以提醒我们呀。既然你们没有提醒我们，那你们有问题，下次请提醒不专业的我哦！

我不明白酒店系统都有显示的信息，为何酒店还会犯错。并且客人来酒店入住是度假，并不是来接受他道德的审判与指责的。把人的心情弄得很糟糕大概是他工作的目的与态度把。

这个整体不错的酒店，因为有这个员工而大大扣分，实在是可惜

Walking distance to Shinjuku station is about 10mins away. No issues with the front desk check in. A lots of restaurants at the hotel. Newly built in laundromat in the hotel is so convenient.

In general, the Washington Hotel is still good, especially in the special period now. When entering the hotel, first go to the 3rd floor, disinfect first, and then take the elevator to enter the room, which is quite modern. The waiter can observe every customer who cleans the poison and enters the room. The location is very good, the transportation is convenient, and the waiters are very enthusiastic. I like.

can access the hotel from the station without going outside which is very good in winter. room window facing bldg hence no sightseeing but there is free sightviewing on top of the bldg.

The hotel is located in the city of Yamagata. You need to transfer to the JR station to get there by bus. If you arrive too late, you may not be able to take the bus to the city. It is recommended for self-driving tourists. Although the hotel is quite historic, the rooms are clean and the facilities are good. There is a lawson and a hot spring for guests in the basement. There is also a hotel-only indoor parking lot next to it, which costs 700 yen per night. If you just want to park overnight, there are other cheaper parking options nearby. There are also many restaurant options nearby.

I booked this hotel because my flight was rescheduled to the following morning and I was already at the airport. It's conveniently located near Rinku Town.

Environment: Given its open setting next to a parking lot, it could be a bit noisy during the day.

Cleanliness: Excellent, very clean.

Service: The electric kettle in my room was broken. I called the front desk, and after explaining the issue in English, they replaced it for me within a few minutes.

Facilities: The bed was very comfortable. The toiletries were all Pola, which is true to Washington Hotel's usual high standards. Both check-in and check-out were fully digital, and you can even book a bus for the next day. Getting to the airport in just ten minutes is fantastic – no more worrying about flight delays!

Washington

Columbus

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