"Pros:
Spacious, clean rooms with great bedding setup.
1.The rooms are noticeably spacious, clean, and well-maintained, with housekeeping provided daily upon request.
2.The bed is large and comfortable.
3.A sofa is available in the room, making it feel more like a serviced apartment than a standard hotel room.
4.A fridge is included, which is a practical touch.
Location is excellent
1.The hotel's location is one of its strongest points — conveniently situated in the Silom area with easy access to dining, shopping, and public transport.
Staff performance
1.Staff at reception are generally okay and do their job adequately.
Cons
Deposit policy — outdated and inconvenient.
The hotel requires a 2,000 baht cash deposit at check-in, which is a significant drawback in today's travel landscape. Not all tourists carry that much cash, as most travelers now use digital payments or credit cards. Moreover, money exchange rates in the area come with unfavorable charges, making this requirement unnecessarily costly. This policy should be revised.
Overly strict check-in time
The 2:00 PM check-in restriction is far too rigid — even 5-star hotels are not this strict. This creates an uncomfortable situation for tourists who arrive even slightly earlier than 2:00 PM and are left waiting.
Service and hospitality shortcomings
Welcome drinks are not proactively offered by reception — you have to ask for them yourself.
Reception staff lack initiative and could improve their hospitality communication style. They come across as too robotic and transactional rather than warm and welcoming.
I even witnessed reception staff shouting at another guest during check-in over the 2,000 baht deposit issue — a very uncomfortable scene to witness and an unacceptable way to speak to paying customers.
Room condition and maintenance issues
Walls are too thin — noise from neighboring rooms is clearly audible.
Shower water pressure is very weak.
The shower handle is broken.
Electrical sockets are hard to find and placed at very inconvenient spots.
The room door is extremely hard to open, appearing old and broken.
Building infrastructure
Only one small elevator is available, resulting in long waits to get to or from your room.
The building as a whole looks dated and in need of renovation.
Overall
The i Residence Silom Hotel offers genuinely spacious, clean rooms in an excellent location at what is presumably a reasonable price point. However, the outdated cash deposit policy, overly rigid check-in time, poor hospitality training among front desk staff, and numerous maintenance issues (thin walls, broken shower, weak water pressure, inconvenient outlets, faulty door, single slow elevator) significantly detract from the experience. The building itself feels old and tired. With better staff training and a serious round of renovations, this hotel could live up to the potential its location and room size suggest — but as it stands, the cons may outweigh the pros for many travelers."