"I rarely write negative reviews, but this experience needs to be shared for the safety of future guests.
My booking was from Jan 27 to Feb 5. I checked out early on Feb 3 due to a serious incident.
Around 1:50–2:10 AM on Feb 3, someone aggressively knocked on our door. The way it was done made us feel unsafe. I immediately called hotel staff, but no one came to assist.
Later, the hotel denied that anyone had knocked and claimed their CCTV showed no record. I had to escalate the case to higher-level staff at Trip.com to push for a proper investigation. Even after Trip.com contacted the hotel directly, the hotel insisted on their strict no-refund policy and refused to take responsibility. Trip.com then offered to compensate me with Trip Coins equal to the refund amount.
However, this was not just about money. It was about accountability.
I insisted on seeing the CCTV footage myself. Only after repeated pressure did the hotel finally show the recording — and it clearly confirmed that someone had come to our door and knocked.
After this evidence, the hotel apologized and offered to change our room. At that point, we no longer felt comfortable staying, so we chose to check out immediately. Only then did the hotel agree to refund the remaining nights.
The people who knocked turned out to be neighbors who claimed they heard wall noise. However, the walls in this hotel are extremely thin. You can hear almost everything — walking, chairs moving, and even very private sounds from other rooms. The soundproofing is very poor.
If neighbors had concerns, they should have reported it to staff instead of approaching another room at 2 AM. That situation could easily escalate or become dangerous.
This issue was resolved only because I insisted on transparency and responsibility. Without pushing for evidence, the case would have been closed under “policy” with no refund.
For future guests: please consider whether you are comfortable staying in a hotel with extremely thin walls and a security response handled this way.
Safety and transparency should not depend on how hard a guest has to fight for them."
"The service is friendly with good English. The staff can handle various requests.
The room is totally fine with everything necessary. A balcony, a couch, a table.
The location is good in the sense that it's near transport stations, small malls, markets, etc. A park is a bit over half hour walk away.
It's not downtown Bangkok vibes. They're more local everyday vibes."
"I have stayed at this hotel many times. Overall, my experience has always been pleasant. What I appreciate most is the comfortable room and the convenient location. I also feel safe whenever I stay here, which is one of the main reasons I keep coming back. The staff consistently provide excellent service and are always friendly and helpful.
However, there are a few areas that could be improved. During check-in, I was not informed about the renovation work taking place in the car park area near my room. It would have been appreciated if the hotel had advised guests in advance to help manage expectations.
In addition, the housekeeping team should pay more attention to detailed cleanliness, as there were areas that could have been cleaned more thoroughly.
The breakfast was also below the standard I experienced during previous stays. The selection of hot dishes was quite limited, repetitive, and lacked flavor. I hope the hotel will consider improving the variety and quality of the breakfast offerings in the future."
"The room and view at the hotel as so great for the price!
Theres plenty of parking and its free.
A seven eleven just a walk away, and many local small restaurants to eat at.
Rooms are extremely clean and nice.
We had a small problem with ants, but the staff kindly made us swap rooms.
Excellent service.
Will come again, really liked my stay."
"Facilities: A bit disappointing for a four-diamond rating, though the AC cools quickly.
Hygiene: Clean, with daily housekeeping.
Environment: Extremely noisy, right by an overpass. It felt like a bombing raid every day, sometimes even shaking the bed like an earthquake.
Service: Good.
The restaurant on the first floor has good food and accepts WeChat Pay and Alipay.
Location: Taking a taxi to Khao San Road, Erawan Shrine, or ICONSIAM requires using the highway, costing 50 baht. My daily transportation costs were nearly 400-500 baht, and motorbikes around 200 baht. I advise fellow Chinese travelers to learn from my experience. As someone in the hotel business myself, I don't easily give low ratings or bad reviews, as running a business is truly difficult, especially abroad. Also, foreign hotels often have strict no-cancellation policies, and it took a lot of hassle with customer service to resolve my booking issue. I recommend booking hotels near Khao San Road, Chinatown, or Silom; it's also convenient for currency exchange. Khao San Road is great for bar-hopping, and ICONSIAM is good for luxury shopping and has plenty of food options. This is a personal 'pitfall' I encountered, so hopefully, it helps others. Most malls and 7-Eleven stores accept WeChat Pay and Alipay, which is generally convenient. For food delivery, Grab works well, and for taxis, Bolt is very convenient. Gaode Dache and Didi Dache are also convenient (though slightly more expensive)."
"The room and location were great. The front desk staffs were professionals. One thing I like to add is the hotel should remove the unnecessary drinks (beers) from the fridge. Not everyone like to drink alchohal. It takes spaces in the small fridge. Enjoyed the stay."
"Extremely close to the BTS/MRT, making public transport incredibly convenient. The only downside is that there's not much going on nearby at night, but being so close to public transport for daytime excursions is a big plus.
The room itself was very clean and felt luxurious! I honestly think it's fantastic.
There's a 24-hour convenience store downstairs! Super convenient for grabbing a late-night snack when hunger strikes!"
"The location is across from Huiguang, and I felt quite removed from the hustle and bustle. Being tucked away in an alley seemed to offer more tranquility. Walking out every day on a street lined with yellow flowers really brightened my mood. I stayed in a female-only dorm, and it was a bit odd that there were so many Thai people staying there. The common areas were always quiet. Everyone came down for breakfast promptly every morning. You had to cook your own eggs, which was actually quite fun (it's a self-service buffet, and you're expected to clean up after yourself. You can even bring your own cutlery for the experience!). On weekends, the hotel even organized gatherings like BBQs and karaoke, and everyone was incredibly friendly."
"I had a wonderful stay at this hotel. The service was excellent, and all the staff were friendly, professional, and always willing to help. The room and common areas were very clean, comfortable, and well-maintained.
One of the best things about this hotel is its convenient location. It is just a short walk to the MRT station, making it very easy to travel around the city and visit nearby attractions.
Overall, a great place to stay with excellent service, cleanliness, and accessibility. I would definitely recommend it and look forward to staying here again in the future.
Highly recommended! 👍🏨✨"
"I really liked my stay here. From start till finish it was smooth. Staff friendly and helpful, rooms are nice and modern looking, we had plenty of space in our room. Only improvement I could say is the mattress. A bit rock hard , I mean it’s not luxury but still could be the difference on making someone’s stay better on not. The rooftop pool was lovely too. Unreal views. Would definitely recommend it here. You have all the kinds of shops beside you, bars,7/11, foods places, laundry all by walking distance less than 5 mins. I paid one night online then extended it in person. Online one night costed me £14.48 then to extend it per night costed 700 baht in person."
345 reviews
7.3/10
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9.1/10
Great
SSerene_lanI was pleasantly surprised to find two cute elephants on the bed after upgrading to a king-size room. However, when I pulled back the sheets, I discovered three strands of hair that weren't mine. I went to the front desk to report the issue and asked for a change of sheets. A local male staff member flicked the three hairs onto the floor and told me that the sheets were clean and new, implying they were fine to sleep on. It seemed like he had no intention of changing them. So, I insisted on completely new ones. He then quickly brought a new set of sheets and duvet covers and changed them in about a minute. I gave him 20 baht as a tip for his trouble. Later, the front desk called to apologize and said they'd send a drink voucher, but it never arrived. The mini-fridge was a bit old and run-down, and it was quite disgusting inside, like a junk fridge no one would even buy for 50 baht as scrap. When I checked out, I had basically left everything 80% as I found it, as I hadn't used any of the other amenities.
GGuest UserI initially booked my stay for a few days only, but decided to extend for another week. The staff were very nice and allowed me to stay in the same room throughout my time in Bangkok. Now this is really a plus point as some hotels will require you ”check out”, then check in later again which can be a major inconvience. The gym was surpringsly well equipped compared to some higher end hotels (another plus point). They also have self service laundry right beside the gym, or you can opt for the laundromat service right next door to the hotel's lobby (another plus point). Breakfast selection was decent, they do offer a variation throughout the week. Optionally there are also a few coffee joints and 7-11 within the premises.
Transport wise, I found out that the back gate of the hotel leads to the pier which you can take the river/canal taxi! That is an absolute winner if the traffic gets really bad. Only 10-12minutes to Central Embassy and the usual downtown areas. Just use google maps to get you along.
LLilililiaaaThe neighborhood is awful, smells like fish. I think even the taxi driver was scared when he arrived. This was my first time in a hostel. The bedding was clean, the air inside was fresh, and the staff were polite. I asked for an early check-in, and they accommodated me without extra charge because I really needed to sleep. It was comfortable to sleep, and there were no drunkards or unruly people, just young and decent guests. A bed for one night cost 500 rubles, which is perfect just for sleeping.
GGuest UserThe rooms are located in the Huai Khwang area, close to Huai Khwang MRT station. There are plenty of convenience stores and restaurants nearby. This hotel is very grand and luxurious, and the staff are warm and polite. It's my first choice every time I come to Bangkok for a business trip.
AAnonymous UserThe hotel's location next to an amusement park makes it a great choice for families with children. There's a shuttle bus and boat service every hour that goes to Silom for free, and you can get to Asok Station with a transfer for 12-14 baht.
The breakfast was average compared to other hotels of a similar standard, and it was decent enough.
While the overall facilities are very old and dated, I'd still recommend this place if you're looking for a room with a bathtub, spacious accommodations, a beautiful view of the Chao Phraya River, and good value for money.
However, the most important thing is that the service attitude of those who help with check-in and check-out at the hotel is only one star. They smiled brightly and seemed friendly, but I'm not sure if they were good at their job.
As someone sensitive to noise, I requested a quiet room when booking. Instead, I was assigned to a floor undergoing renovation. As soon as the elevator doors opened, I saw a giant curtain, and it felt like I was stuck on a construction site. The most annoying part was that when I lay down in the room to rest, I couldn't relax properly due to the constant thumping noises from the renovation. I came here to relax comfortably, but I wondered why I was at a place that felt like a construction site. It was completely different from what I expected from a 4-star or 5-star level of service.
However, I want to express my gratitude to the staff working at the concierge. My tour was almost canceled due to a sudden downpour, and it wouldn't have been refundable. Thanks to the help of the concierge staff, my tour went ahead as planned. I had a great time because of them, and I gave them 10 dollars as a thank-you. That's how a hotelier should work. I sincerely appreciate it.
AAnonymous User1. I stayed for one night because I was attending a concert at Idea Live, which is near the hotel. I was really grateful that the front desk allowed me to check in before 11 AM that day.
2. The hotel room was spacious and comfortable. The only downside was that the showerhead was quite old and didn't work very well; the water pressure was too strong, but the spray area was very small.
3. Getting to the hotel from BKK (Suvarnabhumi Airport) involved taking the Airport Rail Link for a few stops and then walking for about 15 minutes. However, that walk isn't the easiest, so it might be challenging if you have large luggage.
GGuest UserThe hotel has aged badly, the fittings and the interior is dated, had to get things replaced and repaired to continue to stay on, also extremely bad noise insulation.
The staff are excellent, no complaints changed and did everything in their power to make the stay comfortable. The hotel is not up to the holiday inn standard I am used to. Just look at the TV model, even the TV channels were not working without snow.
GGuest UserThe night before check-in, I carefully read the negative reviews on Ctrip, which made me lose confidence in this hotel. I contacted Ctrip customer service in the middle of the night to try and cancel, but since it was past the cancellation time, we ended up staying there anyway… We had four adults and two children, so we booked a connecting quad room and a twin room.
1. **Hygiene:** The rooms were very clean. It felt comfortable to walk barefoot on the floor, and the bathroom was also very clean with a good wet/dry separation.
2. **Breakfast:** We had the power breakfast every day, and it was delicious and well-balanced.
3. **Service:** I didn't feel any discrimination; both the male and female customer service staff were very polite.
4. **Shuttle:** The hotel's regular schedule is a shuttle every half hour to the alley entrance, but during our two-day stay, we were able to leave whenever we wanted.
5. **Room Type:** For two adults and two children in Bangkok, there aren't many family room options. Many family rooms put all four people in one room, which can be disruptive when adults and children have different schedules. If you book two separate standard rooms, there's no way to look out for each other. So, connecting rooms are our favorite room type when choosing a hotel.
6. **Location:** This is indeed a drawback. Although the Sukhumvit area is great, the hotel is located deep inside an alley, which takes away the fun of being able to just step out and explore anytime…
7. **Pool and Gym:** The pool isn't big, but we were just transiting through Bangkok to Phuket, so we weren't planning on swimming at a city hotel anyway. The gym is also really small; it gets very crowded with just three or four people. However, they thoughtfully provide small towels for wiping sweat in the gym.
GGuest UserI stayed at Kingston Suites between May 15 and May 18, 2026. Arriving early morning on the 15th, they permitted an early check-in at a cost of 1000 baht extra for which i was grateful after travelling for 30 hours. The executive suite room was large, clean and included basic furniture, a microwave, refrigerator, and washer/dryer. The breakfast was a mix of Western and Indian dishes. I thought it was just okay as the main entrees were kind of bland and the selection was limited. Most of the staff were courteous. The location was quite good, only a 10-12 minute walk to Terminal 21 and a couple of BTS stations. I would likely stay again though there are numerous alternatives at a similar price point so it would likely boil down to who offers the best deal.
Some top places to stay in Bangkok are near popular attractions like Erawan Shrine, Khao San Road and The Grand Palace—so you can quickly get to top landmarks and amenities you need.
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According to Trip.com’s latest 12-month data, 3-star hotels in Bangkok have an average price of US$80 per night this weekend. For 4-star hotels, the average rate is US$155 per night. If you’re seeking luxury, 5-star hotels in Bangkok typically cost US$336 per night this weekend.
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