Luxury Hotels in Datong

"The hotel was new and the rooms were clean, but the service was terrible! We arrived at the front desk at night, and there were three or four staff members standing there laughing and joking. After I showed my ID, they told me that someone had already checked me in?! It turned out that after a long discussion, they realized it was because a man with the same name as me had booked the same room type, and they gave him the room I had booked in advance (I had noted that I didn't want the last room and wanted it away from the elevator)?! Such a big hotel?! Don't they even check the information when registering guests? The phone numbers are different, and the genders are different too?! While I was standing at the front desk late at night waiting for them to resolve the issue, the receptionist kept yelling about what to do about the man's booking?! Where was I supposed to stand?! She didn't even apologize, and she was yelling at me about the wrong booking!! Am I supposed to fix her problem? Is this how you train your staff for such a big hotel? And this is supposed to be number one on the luxury list? Is this the level of service you're providing? Don't tell me it's because there are too many guests during the Chinese New Year. If you're so busy during the holidays, how could you make a mistake checking guest information? After making me stand for at least ten minutes, they finally gave me a room. They even gave me a last-minute room near the elevator! When I saw this, I called the front desk, and they said, ”Oh, all the rooms you booked are last-minute rooms?” Why didn't you write on the booking page that all City View Suites are last-minute rooms? It felt like the staff didn't know what they were doing; the service was completely disproportionate to the hotel's quality! Oh, and by the way, the laundry room was closed during the New Year period, and they didn't mention this at all when I messaged customer service during booking. 😃 The score is for cleanliness and hotel infrastructure; service is zero."

"Datong Jixia Mountain, 3600 a night – seriously, avoid this place. I guess you could say it's the best hotel in Datong, but by the same token, it absolutely does not live up to its price. Maybe it's because Wen Yu Tang gave me so many pleasant surprises that I had such high hopes for Jixia Mountain, but it turns out, with very few exceptions, B&Bs are just B&Bs. The fact is, don't set your expectations too high. The entire public area feels like it's purely for Instagram check-ins. Everyone comes here determined to get that perfect shot. All the facilities are incredibly user-unfriendly, plus the key card system often takes multiple attempts to work. Inside, the cheap, hard finishes are just indescribable. Did the designer even consider the actual guest experience when they designed this place? The most outrageous issues are the privacy and lighting in the room. The bedroom in my room had a huge glass window directly facing the outdoor corridor, separated only by a wooden fence. I could clearly see the opposite rooms and courtyard. I was hoping the turndown service would be more thoughtful, but the staff didn't even bother to close the blackout curtains on the corridor side. I wanted to get a good night's sleep, but then I realized there were an insane number of light sources in the room. After turning off all the lights, all the switch buttons glowed in the dark. I was already exhausted from a packed day of 'special forces'-style sightseeing, and I couldn't sleep well because of these glowing buttons. Then, early in the morning, I was woken up directly by sunlight streaming in from the corridor. Now I'm utterly exhausted. The only thing I can praise is the staff. They were very enthusiastic and you could tell they tried very hard to meet guests' requests, but the overall service process still felt quite clunky. Never mind. Paying this price really bought me a lesson. The cost of having such high expectations was utter disappointment. (The restaurant food, however, was unexpectedly good, much lighter than outside, and the staff were very warm.)"

"Before booking, I was most concerned about the air conditioning, and I finally got to experience it firsthand. Datong's heating supply runs until April 15th, a full month later than Tianjin. During the heating period, the hotel's air conditioning only provides heat, not cool air. So, contrary to what many online reviews suggested, I couldn't use the AC to cool the room and had to rely on opening the windows to alleviate the heat. However, I couldn't keep the windows open while sleeping, which left me feeling very dry and uncomfortable when I woke up. The first night of my stay was the second day of the Qingming holiday. When I showered that evening, the water pressure from the showerhead was pitifully low, so I had to make do with the handheld spray. Thankfully, the bathtub's water temperature was reliable. By the second night, with a drop in occupancy, both the breakfast service and the shower pressure were much better. The swimming pool is open from 6 AM to 9 PM. I feel it opens too early and closes too early. Wouldn't 8 AM to 11 PM be better? The hotel lobby is very spacious. Since Fenlin Pavilion is located in the Wyndham lobby, the Yungang side actually feels more upscale and grand. Fenlin Pavilion stops issuing numbers before 7:30 PM and closes at 9 PM. For lunch, they're open until 2 PM. Commercial facilities in Datong really aren't that competitive. There's no sliding door between the room's bathtub and the bed, so privacy is nonexistent. The omnipresent crystal chandeliers and mirrors give off a somewhat 'Middle Eastern prince' vibe. The sensor-activated nightlights near the floor get a hundred stars – they're incredibly convenient for midnight bathroom trips. Even a coffee machine and a refrigerator are provided. The breakfast's 'dao xiao mian' (knife-cut noodles) are a specialty, and the coffee is good. However, the dessert selection is meager, with only one or two options."

"The hotel's location is excellent, within walking distance of the ancient city. The facilities are of a high standard; although a bit older, they are well-maintained. The room was spacious, bright, and airy, facing the ancient city with beautiful night views. The hotel breakfast offered local specialties, including knife-cut noodles and lamb offal soup, all readily available. The local farm milk, in particular, had an amazing taste. During my stay, I accidentally left my coffee cup in the restaurant. Ms. Zhang Ruiqi, the assistant manager, went above and beyond to help me find it and return it to my room, despite the trouble I caused. Her warmth and professionalism were truly impressive."

"The hotel's location is decent, not far from the ancient city. The room is spacious, but the luggage rack is a bit small. The bathroom has a separate shower and tub, and the staff thoughtfully provided a disposable bathtub liner. There were welcome fruits in the room, and even pear juice in the evening to combat Datong's dry climate. So thoughtful! Breakfast offered a wide variety of options and was quickly replenished. I accidentally burned a slice of toast, and the chef, who was refilling the bread, kindly took my burnt toast away. So heartwarming! However, I found an ashtray from the previous guest hidden behind a water bottle, which made me a bit concerned about the overall hygiene. Also, finding a seat at breakfast was always a scramble. The hotel needs to address this issue."

"This hotel is truly luxurious and conveniently located in the new city. It's my top choice when visiting Datong, as it's not far from the ancient city, museums, Huayan Temple, Shanhua Temple, and other attractions. Downstairs, you'll find Fengling Pavilion, where the shaomai (steamed dumplings) are absolutely delicious. During my stay in Datong, I found the local people to be incredibly kind! I highly recommend everyone to visit Datong at least once if they get the chance, to experience the Northern Wei dynasty's charm."

"The location is great, with a large community downstairs and Wanda Plaza right across the street, making dining and shopping very convenient. It's close to the South Railway Station and not too far from the ancient city, perfect for those traveling by car. The environment and hygiene are good, and the service is excellent. However, the breakfast selection is a bit limited."

"Staying at Ruifeng Tower was definitely the best decision for our Datong trip! The hotel is located right in the heart of the ancient city, within walking distance of attractions like Huayan Temple and Shanhua Temple, making it super convenient. The rooms have an antique charm, and when you open the window, you're greeted with the sight of traditional courtyards and intricate eaves. What truly delighted me were the books in the room. Reading them before bed, the glory of Pingcheng during the Northern Wei Dynasty and the prosperity of the Liao and Jin secondary capitals came alive on the pages, adding a wonderful cultural depth to our journey. The breakfast buffet was abundant, and the staff were warm and professional. Next time I'm in Datong, I'll definitely choose Ruifeng Tower again, to immerse myself in the unique charm of this ancient capital amidst its scholarly ambiance and historic beauty!"

"The environment is great and very comfortable. Even though the ancient city was packed during the May Day holiday, this place felt like a peaceful retreat from the hustle and bustle. After exploring, it was so relaxing to come back to the courtyard. The butler service was excellent too. The courtyard's location is perfect, making it easy to get anywhere. The butler mentioned they developed the Southeast Yiborough, and it's definitely worth checking out – every shop there has its own unique charm. The only minor issue was the breakfast; while it looked lovely and was beautifully presented, it wasn't very tasty. The asparagus wasn't blanched, which made it taste a bit odd. I'd still stay here again if I come back to Datong."

"The hotel boasts an elegant design and is well-equipped with spacious rooms, all conveniently close to the ancient city. The service was attentive and thoughtful; everyone from housekeeping to the front desk and concierge was excellent. A special thank you for the room upgrade and the parting gift upon checkout. Overall, it really enhanced our trip to Datong with the kids during the May Day holiday. Highly recommended!"