Palace Suite

Wonderful Hotel Staff was excellent the breakfast just the best It was our second time there and we loved it again Thank you

Beautiful building, spacious room, comfortable beds, great A/C! All around great experience!!

A very convenient location for Venice-next to the train station Staff very helpful especially with mobility assistance needs.

We loved several aspects of our Suite: the location, the historical façade and ambience, the quality of bed linen and the fact that we were on the 5th floor which was bright and airy. Also, full marks to the Hotel Continentale staff who were incredibly helpful - they cannot be faulted. Our big problem was that to all intents and purposes the advertising for the suites leads you to believe that they are fully equipped ie similar to an aparthotel. They are most certainly not...on arrival we were surprised to find no dish soap, tea towels, toaster, decent cutting knives, chopping boards, salt/pepper, oil - I could go on. We have stayed in aparthotels round Europe and these are considered basic. On speaking to reception they do not view the rooms as apartments, simply large suites with a kitchen, pans, washing machine etc. It doesn't really make any sense, especially given the pretty high price. The hotel staff were great and helped out with a few bits and pieces as we had planned to cook for ourselves because my wife has a health condition which makes it difficult to eat out. The hotel needs to decide what it's actually offering and make it clear to potential customers; at present we believe the advertising to be misleading. This should be sorted out. On smaller points, coffee pods in the room are charged at 1 Euro - penny pinching when customers are already paying a substantial amount . Also, the air conditioning was faulty when we arrived though it was fixed eventually.

Fantastic location/airport shuttle super easy to navigate/staff were incredibly helpful and professional but friendly too! Right in the centre of everything! Shops/restaurants/bars/attractions We actually stayed in a suite opposite the main hotel- every convenience was there/washing machine/dishwasher/crockery/microwave / excellent storage and a gorgeous room!

The room is massive and enjoyed the best location of the hotel. Staff are very helpful too. We got an upgrade too which is the best gift for us.

Staff,room and location was excellent !